Our services will assist you with IT Help Desk Support from an Information Technology specialist.

This service is available to you 24 hours a day, 365 days a year and is offered to you through your homeowner's insurance policy (service is available for the policyholder and household members only).

Technical Support examples include:

• Virus removal issues
• Computer or laptop performance issues
• Internet or WiFi accessibility issues
• Software or device configuration issues

See the technology product section to the left for a full listing of supported items.

Desktops/laptops - Microsoft OS

Desktops/laptops running current supported versions of Microsoft Operating System*

• Operating System
• Network Connectivity
• Printing Issues
• Wireless and Bluetooth Issues

* Determined by Microsoft
  (http://support.microsoft.com/lifecycle)

Desktops/laptops - Apple OS

Desktops/laptops running current supported versions of Apple Operating System*

• Operating System
• Network Connectivity
• Printing Issues
• Wireless and Bluetooth Issues

* Determined by Apple (http://support.apple.com/kb/HT1752)

Tablets running iOS or Android OS

• Operating System
• Network Connectivity
• Printing Issues
• Wireless and Bluetooth Issues
• Standard Application Suite

Desktop printers / multi-function systems

• Print Queue and Driver Issues
• Toner, Print Quality, Paper Feeds

Scanners

• Drivers/Connectivity to Device
• Scanning Software / Image Quality / Sending Documents

Internal Components

• Network Interface Cards
• Wireless/Blooth Communications
• Modems
• Hard Drives
• Memory

External Components

• Thumb Drives
• Hard Drives
• Modems
• Hubs / Routers

iPhones

• Operating Systems
• Network Connectivity
• Wireless and Bluetooth Issues
• Standard Application Suite

Android Phones

• Operating Systems
• Network Connectivity
• Wireless and Bluetooth Issues
• Standard Application Suite

Blackberries

• Operating Systems
• Network Connectivity
• Wireless and Bluetooth Issues
• Standard Application Suite

Microsoft Software Products

• Office Suite (Standard and Professional)
• Exchange / Outlook

Apple Software Products

• iTunes
• iPhoto
• Time Machine
• Standard Application Suite
• Safari

Other Software Products

• Adobe Acrobat
• Open Office
• Common Anti-Virus Software
• Flash Player, Shockwave
• WinZip
• Firefox
• Google, Google Chrome
• Yahoo