Windshield/Auto Glass ClaimsYou may have had a loss that only involves damage or breakage to the vehicle's windshield or one of the other pieces of glass. When the damage is glass only, we have streamlined the process of having your glass repaired or replaced.
Step 1 - Reporting a Windshield/Auto Glass Claim
This step is the process whereby you notify an American Commerce Claim Service Center Representative that you have a glass claim for your automobile. You can contact American Commerce Insurance Company's Claim Service Center at:
Available 24 hours a day/365 days a year
Reporting your claim takes approximately 10-15 minutes.
Step 2 - Preferred Glass Shop Facilities
American Commerce Insurance Company has made special arrangements with glass repair shops located throughout the country. We consider these shops to be part of the American Commerce Insurance Company's Preferred Glass Network.
Below is a listing of the benefits you will receive by using an American Commerce Insurance Company Preferred Glass Network:
- American Commerce guarantees the quality and workmanship of any glass installation conducted in a Preferred Glass Shop in our Network.
- The shops in our Network were chosen based on their track record for a high level of customer satisfaction.
- These shops provide a lifetime guarantee for "fit and finish" of the glass installation. This is backed up by American Commerce's guarantee that all the work will be performed to your satisfaction or we will intervene to ensure same.
- American Commerce will pay a reasonable amount for your glass repair or installment. All the Preferred Glass Shops in our Network will perform the glass installment for the amount we pay. You will only pay the amount of your chosen deductible and American Commerce will pay the balance. We can only provide that guarantee through an American Commerce Preferred Glass Shop Network. If you select a shop that is not in the Network, you may want to confirm they will complete the work for the amount we pay. This will avoid your being billed for any balances.
Would you like to have your windshield repaired for free (regardless of your deductible)?
Depending on the type of breakage on your windshield, you may be able to have your windshield repaired vs. replaced. If you choose to have your windshield repaired, American Commerce Insurance Company will pay for the repair at no cost to you.
This program is risk-free to you. For any reason, if you are not satisfied with the repair, American Commerce will pay to have your windshield replaced (less your chosen deductible).
Ask your American Commerce representative or an American Commerce Preferred Glass Shop in our Network about the benefits of a repair vs. replacement of a windshield. They will ask you a few questions about the location and appearance of the damage to the windshield to determine if your windshield is qualified to be repaired.