CAR EZ®
When accidents happen, you just want to know your insurance company is going to take care of you and help get your car back on the road. Our CAR EZ® Program is an expedited option that helps take the stress out of auto repairs for our valued customers. You can always opt to have your vehicle repaired at a shop of your choice, but the local CAR EZ® auto repair facilities we have selectively partnered with allow for added benefits and adhere to high professional standards. CAR EZ shops also share in our desire to bring you convenient and hassle-free service to get your life back to normal faster following an accident.
How the MAPFRE Insurance CAR EZ Program Works
When you choose to participate in the CAR EZ program, the auto repair shop you choose will:
- Contact you within 24 hours
- Arrange to pick up your vehicle
- Coordinate a rental car if applicable
- Complete the necessary repairs to your vehicle and guarantee the work for as long as you own the vehicle
- Keep you fully informed throughout the repair process
- Perform a thorough cleaning of your vehicle prior to returning it to you
- Providing exemplary customer service throughout the entire repair process
- Download the CAR EZ Brochure
Other Benefits of the CAR EZ Program
Our partnerships with select auto repair shops in the CAR EZ program will provide you many other benefits including:
Conveniently located repair shops
Priority scheduling of repairs – this means your repair begins and ends sooner as a MAPFRE Customer
Direct payment from MAPFRE Insurance to the CAR EZ repair shop – no need for you coordinate how the shop gets paid
Limited Lifetime Warranty on all CAR EZ repairs – we guarantee the quality of the repair!
Your Claim Process – The Next Steps
Get your vehicle back on the road by beginning the claims process today or contact your local Independent Agent, then locate a CAR EZ Repair Shop near you.
Frequently Asked Questions about CAR EZ
What happens if the CAR EZ repair shop finds additional damage?
If the CAR EZ shop finds additional damage during the repair process, your shop will contact MAPFRE Insurance. We will arrange to assess the additional damage and write a supplemental appraisal if necessary.
Does MAPFRE guarantee the quality of the repair of my vehicle?
Absolutely – along with the lifetime guarantee for the quality and workmanship of your repair, all CAR EZ and Preferred Repair Shops will complete the repairs for the agreed amount including the hourly labor rate charges. This means no additional cost to you other than any applicable deductible.
What are other options for getting my vehicle repaired?
You can have your repairs completed at any one of the MAPFRE Insurance CAR EZ or Preferred Repair Shops to receive guaranteed repairs at a guaranteed price or you can have the repairs done at any auto repair shop of your choice. If you choose not to have your vehicle repaired however, the damages resulting from the claim will be deducted from any future claims made on your vehicle.
Your Experience Matters to Us! See what other CAR EZ customers are saying
“Everything went as smoothly as I could have imagined from the beginning to the end of the process.” –Jonathan C.
“Everything was done quickly and effectively. After the accident occurred, the claim was processed, my car was sent to the auto body shop and a rental was ready within an hour. The repair was completed on time and workmanship was excellent.” –Evelyn R.
“The experience was absolutely perfect. Professional, friendly, accommodating— my repair was done when they said it would be and all the insurance paperwork was handled efficiently. An absolute stress-free experience.” –Linda H.
Related Articles
Does Insurance Cover a Rental Car After an Accident?
What to Do After Getting Into a Car Accident
It’s happened to all of us at one time or another. You’ve pulled up to a traffic light or stop sign, skidded on a piece of black ice and slid into another vehicle.
How Does the MAPFRE CAR EZ® Program Work?
Consumers whose cars have been damaged in an accident covered by auto insurance have the right to have their vehicles repaired by the licensed repair shop of their choice.