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What to Do After Getting Into a Car Accident

It’s happened to all of us at one time or another. You’ve pulled up to a traffic light or stop sign, skidded on a piece of black ice and slid into another vehicle.

Or maybe you don’t see another car coming as you backed out of a parking spot at the mall. That sound of two cars colliding is the last thing you want to hear.

Whether it’s a minor fender bender or a serious crash, accidents happen. In fact, 6 million car accidents happen each year in the United States, according to the National Highway Traffic Safety Administration.

Although you may be shaken due to an accident, it’s important to know what to do at the scene in order to make your claims process with your insurance company go smoothly. MAPFRE Insurance has the following recommendations:

  • Check to see if anyone is hurt. If so, get them medical assistance immediately
  • If you are on a highway or in the middle of the street, pull off the road if possible so that you are not in the way of traffic. Also, make sure your hazard lights are on!
  • Call the police, even if it’s a minor accident, so that you have a report of the incident
  • Provide your license, registration and insurance information with the other driver (do not share social security number or the coverage limits on your insurance policy)
  • Obtain as much information from the other party as possible, here’s what you’ll need from the other driver to file your claim.
    • Their full name, address and contact information
    • Their driver’s license number
    • The license plate number of the vehicle involved
    • Car insurance information of any other motorists involved
  • Document the scene as much as possible with photos, video or sketches so you can provide them to your insurance company
  • If your car is not drivable and you need a tow, make sure you verify the credentials of the tow truck driver before the car is taken to a collision repair center
  • Call your insurance agency to report the accident and begin your claims process. At MAPFRE, you can begin that process online.

Do Not:

  • Panic – it’s important to try and stay as calm as possible
  • Assume it’s nothing and just drive off. Sometimes the damage can be hidden
  • Admit fault. Let the police and insurance company investigate the fault of the accident
  • Wait to file a claim. As soon as you can, contact your insurance company and inform them of the accident. Delaying the process doesn’t help anyone.

If you’re a MAPFRE customer we’ve made it easy for you to report your claim anytime, anywhere. We’ll get you back on the road as quickly and painlessly as possible. Not a MAPFRE customer yet or had a bad claims experience with your current insurance carrier? MAPFRE’s CAR EZ® Program makes repairs to your vehicle after an accident, quick, easy and stress-free…the way it should be! If you haven’t checked to make sure you have the right coverage for your insurance needs lately, contact your local Independent Agent or you can always get a fast, free quote today to see if you could save on your home and auto insurance in Massachusetts.

Please Note:This content is not intended to describe any specific coverage offered by MAPFRE Insurance. No coverage is provided, bound or guaranteed by this article. Available coverages, credits and discounts vary from state to state and are subject to eligibility criteria and policy terms/conditions, which will control in the event of conflict between this article and your insurance policy. For information about your policy, please review your individual policy contract and speak with your insurance representative.

MAPFRE Insurance® is a brand and service mark of MAPFRE U.S.A. Corp. and its affiliates, American Commerce Insurance CompanySM (Cal. COA 4928-8); Citation Insurance CompanySM; The Commerce Insurance CompanySM; Commerce West Insurance CompanySM (Cal. COA 1372-2); and MAPFRE Insurance CompanySM (Cal. COA 3039-5). Not all products available in all states.


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