MAPFRE and Hi Marley Partner on Texting Platform to Enhance Customer Claims Experience
Hi Marley’s SMS texting platform offers MAPFRE customers a more efficient, convenient claim process
BOSTON, September 25, 2020 – MAPFRE Insurance and Hi Marley are partnering to enhance the MAPFRE customer and employee experience, with the successful launch of Hi Marley’s innovative, insurance-focused texting platform. The application manages the claims process in a single, unified conversation, resulting in more efficient and faster claims resolution.
“We are excited to partner with Hi Marley to offer a more positive claims experience, with the added convenience of SMS texting,” said MAPFRE Senior Vice President of Claims Steve Shiner. “Many of our customers prefer interacting via text, and both they and our employees will welcome the easy, clear and swift claims communications process.”
“Hi Marley has enjoyed getting to know the MAPFRE team during their pilot program and through integration and beyond,” said Hi Marley CEO Mike Greene. “It’s evident they put people first – employees, agents and customers. They are firmly focused on innovation and use technology to enhance human interaction – not to replace it.”
In addition to the texting platform for claims communications, MAPFRE and Hi Marley are collaborating on other opportunities using SMS texting to provide even more digital capabilities to MAPFRE customers.
About MAPFRE Insurance
MAPFRE Insurance®, rated “A” (Excellent) by A.M. Best Company, serves policyholders in 14 states across the United States. It is the 21st largest property and casualty insurer and private passenger auto insurer in the United States. MAPFRE Insurance is part of MAPFRE Group, a global insurance company with a worldwide presence.
MAPFRE Insurance is a brand and service mark of MAPFRE USA Corp.
About Hi Marley, Inc.
Hi Marley is a software provider offering the first AI-enabled conversation platform specifically
designed for the insurance industry. Hi Marley enables insurance carriers to easily and quickly
communicate with customers and other partners in the insurance ecosystem through SMS messaging, so they can deliver an optimal customer experience across all touchpoints in the customer journey. The platform has flexible APIs and requires zero integration.
Amy Finn, Director of Marketing