MAPFRE and Hi Marley Partner on Texting Platform to Enhance Customer Claims Experience
Hi Marley’s SMS texting platform offers MAPFRE customers a more efficient, convenient claim process
BOSTON, September 25, 2020 – MAPFRE Insurance and Hi Marley are partnering to enhance the MAPFRE customer and employee experience, with the successful launch of Hi Marley’s innovative, insurance-focused texting platform. The application manages the claims process in a single, unified conversation, resulting in more efficient and faster claims resolution.
“We are excited to partner with Hi Marley to offer a more positive claims experience, with the added convenience of SMS texting,” said MAPFRE Senior Vice President of Claims Steve Shiner. “Many of our customers prefer interacting via text, and both they and our employees will welcome the easy, clear and swift claims communications process.”
“Hi Marley has enjoyed getting to know the MAPFRE team during their pilot program and through integration and beyond,” said Hi Marley CEO Mike Greene. “It’s evident they put people first – employees, agents and customers. They are firmly focused on innovation and use technology to enhance human interaction – not to replace it.”
In addition to the texting platform for claims communications, MAPFRE and Hi Marley are collaborating on other opportunities using SMS texting to provide even more digital capabilities to MAPFRE customers.