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How Do You File for an Auto Glass Repair Claim?

A chipped, cracked or damaged windshield can happen any time of the year. Whether the damage is the size of a dime or a large “bullseye” crack, driving around with damage can compromise the safety of your windshield and also impair your vision.

Fortunately, if you need to get your windshield repaired or replaced due to a chip or crack, and you’re insured by MAPFRE Insurance; we have you covered! We’ve streamlined the repair process with glass repair shops nationwide.

Step 1: Report Windshield/Auto Glass Claim

If you only have glass damage, the first thing to do is to start the Auto Glass claim process. This can be done online or by calling a service center representative at 1-800-221-1605. Representatives are available 24 hours a day/365 days a year and reporting your claim only takes 10-15 minutes.

Step 2: Select Preferred Glass Shop Facility

Once the claims process has been started, you can choose a glass repair shop in MAPFRE’s Preferred Glass Network. MAPFRE guarantees the quality and workmanship of any glass installation conducted at a Preferred Glass Shop. These shops were chosen based on their track record for a high level of customer satisfaction.

“Fit and finish” of the glass installation are backed up by MAPFRE’s guarantee that all the work will be performed to your satisfaction or we will intervene.

Step 3: Repair

Repairs can be made at either your home, work or other chosen location but will depend on the amount of damage you have and the Glass Repair Shop’s preferences to optimize your installation. In some cases, you may need to have your glass repaired at the actual Preferred Glass Shop facility.

Step 4: Completion

Once repairs have been completed, MAPFRE will pay a reasonable amount for your auto glass repair or installment. All the Preferred Glass Shops in our network will perform the glass installment for the amount we pay. You will only pay the amount of your chosen deductible and we will pay the balance.

If you’re not sure if your policy covers auto glass repairs,  your independent agent can always help you review your personal information to make sure you have the right coverage to suit your individualized needs. And if you are not a MAPFRE customer yet, you can always contact an independent agent in your state to get a quote or get a fast, free car insurance quote in Massachusetts today to get outstanding coverage at a great price.

Please Note: This content is not intended to describe any specific coverage offered by MAPFRE Insurance. No coverage is provided, bound or guaranteed by this article. Available coverages, credits and discounts vary from state to state and are subject to eligibility criteria and policy terms/conditions, which will control in the event of conflict between this article and your insurance policy. For information about your policy, please review your individual policy contract and speak with your insurance representative.

MAPFRE Insurance® is a brand and service mark of MAPFRE U.S.A. Corp. and its affiliates, including American Commerce Insurance CompanySM (Cal. COA 4928-8), Citation Insurance CompanySM, The Commerce Insurance CompanySM, Commerce West Insurance CompanySM (Cal. COA 1372-2), MAPFRE Insurance CompanySM (Cal. COA 3039-5), and MAPFRE Insurance Company of FloridaSM.


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