For over 20 years, Mapfre Insurance and the MassDOT Highway Assistance Program have stood as a visible symbol of reliability and safety for Massachusetts drivers, free of charge and open to everyone, regardless of insurance provider.
Since 2003, Mapfre has proudly sponsored the MassDOT Highway Assistance Program, helping drivers along 34 major routes in Massachusetts. Whether it’s changing a flat tire, clearing debris, fixing small mechanical issues, or bringing you fuel, patrol operators have traveled more than 33 million miles and helped drivers in over 846,000 situations.
In 2025, the team’s 57 vehicles covered almost 1.9 million miles and helped clear more than 54,000 incidents. We’re grateful for the Highway Assistance Program patrol operators and their dedication to keeping Massachusetts roads safe every day.
57 Highway Assistance Program vehicles patrol the highest-trafficked highways in the Commonwealth
70 informational highway signs are prominently displayed on covered patrol routes
33.6 million miles of roadway patrolled and protected since 2003
846,000 incidents responded to by Highway Assistance Program patrol operators since 2003
“Helping drivers in need is what Mapfre Insurance is all about. Our partnership with MassDOT allows us to provide valuable assistance to all motorists throughout the Commonwealth,” said Mapfre USA President and CEO Jaime Tamayo.
Many motorists who used the service in 2025 responded positively to an online survey, with most drivers rating the Highway Assistance Program as “Excellent.”
“Don was very helpful with our highway assistance needs. We ran out of gas, and he was very quick to respond and provided us with gas. He made sure we got back on the road safe, and we were very pleased with his help,” said Vanessa A.
“Dan was extremely helpful and took the time to help us find a place to get a tire for our RV, to get us back on the road safely,” added Peter C.
The program isn’t just for Massachusetts drivers. It’s for anyone traveling through the Commonwealth.
“The guy that helped us was very good and helped me change my tire and got me on the road so I could make it back to NYC,” said another motorist.
The joint partnership between Mapfre and the MassDOT Highway Assistance Program helps motorists in need get back on the road, making everyone’s travel experience safer and allowing you and your loved ones to stay focused on the truly important moments in life.
The Highway Assistance Program runs Monday through Friday from 6 to 10 a.m. and 3 to 7 p.m., with extra coverage on busy holidays. The Emergency Service Patrol covers the Mass Pike (I-90) from New York to Boston, and the Incident Response Operators cover the Metropolitan Highway System and tunnels; on I-90, and in Boston’s tunnel system, assistance is provided 24 hours per day, 7 days a week.
– Written by Mapfre Insurance and Travelers Marketing
