How do you know if an insurance company will deliver on their promises?
As a leading insurer with an A+ rating from the Better Business Bureau, you can count on us – from quality coverage to claim service excellence. We take care of customers after a loss through our convenient, hassle-free CAR EZ auto repair program and our Select Home Restoration contractor program for home. See what our customers are saying about their experience with us.*
Here's what our customers are saying about us…
"In an area hit by a tornado, I was one of the first houses protected and secured. This is the second time I had damage to my property and MAPFRE has been there to walk me through it. My family and I are grateful for this company. This is what all companies should be like. Thank you."
–Gabriel T., 5/18/18
"I wish this hit and run to my vehicle never happened, though my experience concerning the damage and rental car has been a great one. Thank you."
–Joseph S., 5/5/18
–Pamela K., 7/18/18"It's the best insurance I've ever had."
–Daniel C., 7/21/18“There is always room for improvement in everything, so it is rare for me to give top rating only. Frankly, the process was easy and streamlined and everyone I was in contact with was thoughtful and kind.”
–Lisa M., 6/18/18
About CAR EZ®…
“When dropping my car off, I was told it would take a week or two. After 3 days, they called and said it was ready. All were professional and I was treated with respect. My car looked fantastic when I picked it up…Can't say enough good things about them.”
–Diane P., 7/10/18
“The shop was very flexible with my constantly changing schedule. They did quality workmanship in a timely manner, and it was a simple process start to finish.”
–Donald P., 8/15/18
“Very accommodating, my car looked brand new when I picked it up. I was very happy with the results.”
–Suzanne M., 7/13/18
“Everything was handled quickly and professionally. I was pleased with the ease of the whole process.”
–Bonnie M., 7/25/18
“This was my first car accident, so I had lots of questions and concerns along the way. The North Amherst Motor people were professional, prompt, polite and a pleasure to deal with. You definitely need to keep them on your team.”
–Jane K., 8/6/18
About Select Home Restoration…
“Earlier this year, we filed a claim for some storm damage. At the time your representative offered your “one-stop” Select Home Restoration program in which they would send out a restoration specialist to not only adjust the claim, but to follow through with contracting to completion. I am so glad we took up his suggestion. Prime Restoration was great in coming up with an action plan and seeing it through, arranging for tradesmen that would have been a real headache for us to hire and schedule. Our experience with MAPFRE has always been positive, but I wanted to commend your company, and, especially the Select Home Restoration program, for a job well done.”
–Greg C., 10/31/18
“Very pleased with the speed my claim was handled. I have already recommended MAPFRE to a few of my friends who have also switched.”
–Rohit K., 7/3/2018
“ARS Restoration was recommended by my insurance company for a leak in my kitchen with mold. They worked seamlessly with the adjuster and the insurance company. The abatement team was stellar, including sealing off the kitchen, removal of debris and careful removal of the cabinetry. Whether via phone, text or meeting, the contractor truly listened to our questions and concerns.”
–Kathleen S., 8/24/18
“The response from ARS was timely and the entire process from appraisal, estimate to repairs was easy.”
–Irene K., 7/9/18
*Quotes taken from customer satisfaction surveys.