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When to File an Auto Claim

One conundrum many drivers face is knowing when to file an auto claim. This is one of the most perplexing questions, especially since there are financial and time constraints tied to claims submissions

First and foremost, filing a claim can be dependent upon requirements mandated by your auto insurer and state regulations. Time is of the essence and a claims adjuster must be able to investigate the damage in a timely fashion. Here are some situations that can help you determine if you need to submit a claim or not:

  • If you are involved in an auto accident and anyone is injured, you need to file a claim. This is especially important if you may be found at-fault in the accident. Not filing a claim can leave you open to litigation, since injuries may result in medical expenses.
  • Accidents where it isn’t clear who is at fault. A claim should be submitted for auto accidents that result in either injuries and/or property damage as a result of a crash with another party. This allows your insurer to properly represent you. Vehicle damages that may appear minor can actually be deceivingly expensive. Also, sometimes injuries manifest 24 to 48 hours after a crash.
  • Weather-related damage and vandalism. Significant vehicle damage caused by a storm (downed limbs, flooding, etc.) necessitates a claim. As does vehicle vandalism caused by an anonymous vandal.

Claims should be submitted as quickly as possible. Thanks to mobile devices, many people can now file claims directly at the scene of an accident. Steps to consider when filing a claim:

  1. Call the police (always) and emergency services (if necessary).
  2. Assess the damage.
  3. Exchange contact and insurance information with the other party(ies).
  4. Use the camera on your mobile device to document the damage by taking a range of photos from all four sides of a vehicle.
  5. Call your Insurance Company.

Scenarios where filing a claim may not be necessary:

  • One-vehicle accidents. If your vehicle is the only one involved in an accident, and you didn’t incur any significant injuries, it may be more cost-effective for you to pay out-of-pocket for the damages.
  • Damages to the vehicle are close to or not much above your deductible. Similar to the first scenario, it can be more financially beneficial to pay for damages versus filing a claim.
  • Insignificant damage to your vehicle or to someone’s property. If you scratch a bumper or hit a mailbox, it is probably best to pay for the damages directly instead of filing a claim.

Finally, don’t hesitate to call your insurance agent with questions about claims or anything related to your policy. Your agent has the expertise and the understanding of your policy to provide appropriate guidance.

Make sure you have the right auto coverage suited to your individualized needs by checking with your independent agent. And if you’re not yet insured with MAPFRE and live in Massachusetts, you can always get a fast, free quote today on your Massachusetts car insurance policy.

Please Note:This content is not intended to describe any specific coverage offered by MAPFRE Insurance. No coverage is provided, bound or guaranteed by this article. Available coverages, credits and discounts vary from state to state and are subject to eligibility criteria and policy terms/conditions, which will control in the event of conflict between this article and your insurance policy. For information about your policy, please review your individual policy contract and speak with your insurance representative.

MAPFRE Insurance® is a brand and service mark of MAPFRE U.S.A. Corp. and its affiliates, American Commerce Insurance CompanySM (Cal. COA 4928-8); Citation Insurance CompanySM; The Commerce Insurance CompanySM; Commerce West Insurance CompanySM (Cal. COA 1372-2); and MAPFRE Insurance CompanySM (Cal. COA 3039-5). Not all products available in all states.

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