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Benefits of Making Electronic Payments With MAPFRE

MAPFRE Insurance offers several different ways for customers to make their premium payments online. We partner with trusted third-party payment solutions to offer a secure payment platform that is easy and convenient.

By making your premium payments electronically, you can avoid the hassle of sending payments through the mail and remembering to pay each time an invoice is due. It is also beneficial for the environment as it helps with the reduction of paper.

There are a few options you can choose when making online payments:

One-Time Electronic Payment

You can choose to make a secure, one-time electronic payment on the MAPFRE Insurance website. All you need is a credit or debit card and to follow the simple instructions via the payments link.

You don’t even need to be logged into your account, however you also have this option when you are logged into your MAPFRE account.

After selecting “Billing, Policy, & Documents” in your account, you can select “Pay Now.” This will prompt a pop-up to select ACH or a credit or debit card.

Enroll in AutoPay (EFT)

AutoPay is another safe and secure option that ensures your payment is made on time, and you can even choose your due date! Simply enroll via your Customer Portal account.

From the home page select “Not Enrolled”:

Or go to Account in the upper right-hand corner:

Then select the Auto Pay settings:

You will then be brought to this screen:

Once you click Enroll, fill out the form with the appropriate checking or savings information and select Enroll:

If you have not registered for an online MAPFRE account yet, doing so is easy! See the instructions on our blog post about how to create a MAPFRE Insurance Account.

 

Other Ways to Pay

Many banks and credit unions also offer Electronic Vendor Payment (EVP). Enrollment is usually quick and easy, and your account information is kept confidential and is never shared with MAPFRE. Reach out to your banking institution for details and instructions.

If you select the payment option of your choice and still have questions about your premium payments or bill, you can always reach out for help or clarification to billingcomments@mapfreusa.com.

Frequently asked questions about total losses

When is my car considered a total loss?

Your car is considered a total loss (totaled) when the cost to repair the vehicle exceeds its current value.

How is the value of my car determined?

MAPFRE works with a third-party to help determine the actual cash value of your car. The value of your vehicle is determined by a variety of factors like its pre-loss condition, age, make, model, and mileage. Also taken into consideration is the value of a vehicle of a similar type and the price paid for the vehicle.

What happens if I still have a loan or lease on my car?

Depending on the lender, if the actual value of your car is less than what you owe on your loan or lease, then you may still owe the balance.

 

Having gap insurance will typically cover the difference between what your vehicle is currently worth and the amount you actually owe on the loan or lease.

What paperwork is needed before payment can be issued?

Before payment can be issued, MAPFRE needs the title of the vehicle. If you hold the title, you must fill in the odometer disclosure statement and sign the title before sending it to us.

 

If the title is with your lender, MAPFRE will reach out to them. Keep in mind, requirements differ by states and there may be additional steps.

What happens to my car if it's determined a total loss?

After your car is determined a total loss, you will need to advise the repair shop or tow yard that you would like to release your vehicle to MAPFRE. This timely permission to move the vehicle will help reduce out-of-pocket costs.

 

During this time, you should also remove all personal belongings from the vehicle and take off the license plates.

Why do you need to take my car and where are you taking it?

While we usually cover up to $35 per day of storage at shop or tow yard, those fees can add up quickly. That’s why MAPFRE takes it to a storage-free facility. If you don’t want to allow MAPFRE to move your car, you may be responsible for the additional storage fees.

What if I decide to keep my car?

MAPFRE has the right to take your vehicle in settlement of a total loss under the terms and conditions of your auto policy. If we decide to allow you to retain the vehicle, it will be returned to you from the salvage yard once the claims process is complete. Once a car is totaled you will still need to have it repaired and pass inspection. You will need to apply for a salvage or rebuilt title that identifies the car as having been a total loss. Many insurance companies will not cover a salvaged vehicle it’s challenging to accurately assess the true condition of the vehicle.

Please Note:This content is not intended to describe any specific coverage offered by MAPFRE Insurance. No coverage is provided, bound or guaranteed by this article. Available coverages, credits and discounts vary from state to state and are subject to eligibility criteria and policy terms/conditions, which will control in the event of conflict between this article and your insurance policy. For information about your policy, please review your individual policy contract and speak with your insurance representative.

MAPFRE Insurance® is a brand and service mark of MAPFRE U.S.A. Corp. and its affiliates, American Commerce Insurance CompanySM (Cal. COA 4928-8); Citation Insurance CompanySM; The Commerce Insurance CompanySM; Commerce West Insurance CompanySM (Cal. COA 1372-2); and MAPFRE Insurance CompanySM (Cal. COA 3039-5). Not all products available in all states.

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