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How to Find the Right Repair Shop

Whether you need new tires, exhaust system work or just need routine maintenance like an oil change, getting your vehicle back in working order should not be a headache. You’ll want to find a competent, trustworthy repair shop while also not breaking the bank. There are a number of steps you should take to ensure you are choosing the right place:

Get Referrals
The search for a good repair shop should begin with getting recommendations – either from a family member or a friend. You can weed out the good shops from the bad ones by asking people you know simply from their positive or negative experiences.

Research Repair Shops
Other research can be done online by searching shops in your area, seeing what kinds of vehicles they service and checking out good and bad reviews from other customers. Don’t forget to use the Better Business Bureau as a research guide to see if a repair shop is listed positively or negatively by other customers.

Visit the Repair Shop
Sometimes going right to the source is the best option. After you’ve narrowed down some choices, going to the actual shop to ask specific questions about your repair may put your mind at ease.

Ask Questions
Whether you call or visit the repair shop, don’t be afraid to ask questions about things like repair costs and labor, how long repairs might take, warranties, credentials, and if the shop uses computerized diagnostic equipment.

Check for Qualifications
It goes without saying that you will want to pick a shop that knows how to repair your specific vehicle make and model. But other certifications you can look for include whether they are a member of the following trade associations:

  • AAA Approved Auto Repair: With this AAA program, more than 7,000 approved repair shops undergo rigorous inspections and all technicians are Automotive Service Excellence (ASE) certified. You can find a shop near you using the shop locator.
  • Automotive Service Association (ASA): Technicians with this not-for-profit trade association agree to adhere to a code of ethics which include performing high-quality repairs at a fair and just price, only using proven merchandise of high quality distributed by reputable firms, and employing the best skilled technicians. ASA has their own shop locator.
  • National Institute for Automotive Service Excellence (ASE): This non-profit organization works to improve the quality of vehicle repair and service by testing and certifying automotive professionals. To qualify for certification, technicians must pass an exam and have at least two years of experience. They must then be retested every five years to maintain their certificate.

Compare Prices
Auto repair shops not only charge for the parts but they also charge by the hour for labor. If you’re looking at multiple shots, you should compare the costs and also make sure the parts used are made by reputable car part manufacturers or are from the Original Equipment Manufacturer (OEM).

Get Everything in Writing
The last step before picking a repair shop is to get everything in writing. The technician you choose should draw up a contract which should include detailing the work that will be done, the amount of the project, the expected start and completion dates, and the parts that will be used.

At MAPFRE Insurance, we’re always looking for ways to help you save in today’s tough economy. We’ve made the process of finding repair shops easier by partnering with Openbay+, a marketplace for finding and booking car maintenance and repairs at up to 25% savings. This partnership helps customers find vetted repair shops with the convenience of booking online. Some of the popular services you can search for in Openbay+ include:

  • Oil changes
  • Brake pads
  • General diagnosis
  • Check engine light
  • Wheel alignment
  • A/C diagnosis
  • Transmission flush
  • Brake fluid

Get started today by creating an Openbay+ account and search for repair shops near you! *

If you’re not a customer yet, contact an Independent Agent in your state or get a fast, free quote today to see how much you could save on your auto insurance in Massachusetts.

*Program available to customers with the MAPFRE Loyalty Rewards Program Endorsement CIC-2237 or CIC-2238 attached to a MAPFRE policy, as indicated on your Declarations Page.

Terms and Conditions 
By this offer, MAPFRE U.S.A. Corp. and its insurance affiliates (collectively, “MAPFRE”) provide you the opportunity to access the e-commerce marketplace for automotive repair and services provided by Openbay, Inc. (“Openbay”). Openbay is responsible for the operation and performance of any products and services associated with its e-commerce marketplace. Participation in the marketplace and use of any product and associated services will be subject to Openbay’s terms and conditions, which you should read before you access any product or service offered by Openbay.

MAPFRE has no control or influence over the design or quality of the Openbay e-commerce marketplace, including any product or the services provided by, or on behalf of, Openbay. MAPFRE assumes no responsibility or liability with respect to the performance or the actions of Openbay or its agents. If you have any questions or experience any difficulties regarding the product or any associated services, you must contact Openbay.

This offer (including these terms and conditions) DOES NOT change, in any way, the coverage provided by your MAPFRE auto insurance policy. In the event of an auto related loss, whether or not involving the products or services offered by Openbay, the terms and conditions of your policy will determine the availability of insurance coverage.

This offer is being provided to you as a MAPFRE insured. MAPFRE may, in its sole discretion, terminate your ability to access the benefits provided by this offer at any time, including, without limitation, upon the termination of your MAPFRE auto insurance policy.

Please Note:This content is not intended to describe any specific coverage offered by MAPFRE Insurance. No coverage is provided, bound or guaranteed by this article. Available coverages, credits and discounts vary from state to state and are subject to eligibility criteria and policy terms/conditions, which will control in the event of conflict between this article and your insurance policy. For information about your policy, please review your individual policy contract and speak with your insurance representative.

MAPFRE Insurance® is a brand and service mark of MAPFRE U.S.A. Corp. and its affiliates, American Commerce Insurance CompanySM (Cal. COA 4928-8); Citation Insurance CompanySM; The Commerce Insurance CompanySM; Commerce West Insurance CompanySM (Cal. COA 1372-2); and MAPFRE Insurance CompanySM (Cal. COA 3039-5). Not all products available in all states.


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