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MAPFRE Customers Can Simplify Car Care and Maintenance With Openbay+

When things go wrong with your vehicle (and they will at some point), you want to find a reputable repair shop that will fix the problem in a timely fashion and not break the bank.

MAPFRE Insurance is always looking for ways to help save you money and  that’s why we’ve teamed up with Openbay+, a one-stop source for repairs and maintenance services, with up to 25% savings. Headquartered in Cambridge, Massachusetts, Openbay+ is an online e-commerce marketplace for automotive repair and services.

With Openbay+, customers who sign up can search for a repair shop, compare estimates, choose a shop, and schedule an appointment securely online. Through the collaboration with Openbay+, when MAPFRE customers sign up, they could save up to 25% on their repair costs and also receive special offers and incentives.

How Openbay+ Works
Once you create a free Openbay+ account online you’ll be able to: *

  • Search for the services you’re looking for
  • Add your vehicle for accurate pricing
  • Receive a list of shops and prices for that service
  • Choose your preferred shop and book an appointment
  • Book and pay for the service securely online

Popular Openbay+ Maintenance Service Searches
MAPFRE’s partnership with Openbay+ not only helps MAPFRE customers find vetted repair shops but also find better deals from repair shops to do regular vehicle maintenance. Some of the popular maintenance services searched for include:

  • Oil changes
  • Brake pads
  • General diagnosis
  • Check engine light
  • Wheel alignment
  • A/C diagnosis
  • Transmission flush
  • Brake fluid

When customers use Openbay+, all services are guaranteed through Openbay+.

If you’re not a MAPFRE customer yet, contact an Independent Agent in your state or if you live in Massachusetts, you can get a fast, free quote today to see how much you could save on your auto insurance.

*Program available to customers with the MAPFRE Loyalty Rewards Program Endorsement CIC-2237 or CIC-2238 attached to a MAPFRE policy, as indicated on your Declarations Page.

Terms and Conditions 
By this offer, MAPFRE U.S.A. Corp. and its insurance affiliates (collectively, “MAPFRE”) provide you the opportunity to access the e-commerce marketplace for automotive repair and services provided by Openbay, Inc. (“Openbay”). Openbay is responsible for the operation and performance of any products and services associated with its e-commerce marketplace. Participation in the marketplace and use of any product and associated services will be subject to Openbay’s terms and conditions, which you should read before you access any product or service offered by Openbay.

MAPFRE has no control or influence over the design or quality of the Openbay e-commerce marketplace, including any product or the services provided by, or on behalf of, Openbay. MAPFRE assumes no responsibility or liability with respect to the performance or the actions of Openbay or its agents. If you have any questions or experience any difficulties regarding the product or any associated services, you must contact Openbay.

This offer (including these terms and conditions) DOES NOT change, in any way, the coverage provided by your MAPFRE auto insurance policy. In the event of an auto related loss, whether or not involving the products or services offered by Openbay, the terms and conditions of your policy will determine the availability of insurance coverage.

This offer is being provided to you as a MAPFRE insured. MAPFRE may, in its sole discretion, terminate your ability to access the benefits provided by this offer at any time, including, without limitation, upon the termination of your MAPFRE auto insurance policy.

Frequently asked questions about total losses

When is my car considered a total loss?

Your car is considered a total loss (totaled) when the cost to repair the vehicle exceeds its current value.

How is the value of my car determined?

MAPFRE works with a third-party to help determine the actual cash value of your car. The value of your vehicle is determined by a variety of factors like its pre-loss condition, age, make, model, and mileage. Also taken into consideration is the value of a vehicle of a similar type and the price paid for the vehicle.

What happens if I still have a loan or lease on my car?

Depending on the lender, if the actual value of your car is less than what you owe on your loan or lease, then you may still owe the balance.

 

Having gap insurance will typically cover the difference between what your vehicle is currently worth and the amount you actually owe on the loan or lease.

What paperwork is needed before payment can be issued?

Before payment can be issued, MAPFRE needs the title of the vehicle. If you hold the title, you must fill in the odometer disclosure statement and sign the title before sending it to us.

 

If the title is with your lender, MAPFRE will reach out to them. Keep in mind, requirements differ by states and there may be additional steps.

What happens to my car if it's determined a total loss?

After your car is determined a total loss, you will need to advise the repair shop or tow yard that you would like to release your vehicle to MAPFRE. This timely permission to move the vehicle will help reduce out-of-pocket costs.

 

During this time, you should also remove all personal belongings from the vehicle and take off the license plates.

Why do you need to take my car and where are you taking it?

While we usually cover up to $35 per day of storage at shop or tow yard, those fees can add up quickly. That’s why MAPFRE takes it to a storage-free facility. If you don’t want to allow MAPFRE to move your car, you may be responsible for the additional storage fees.

What if I decide to keep my car?

MAPFRE has the right to take your vehicle in settlement of a total loss under the terms and conditions of your auto policy. If we decide to allow you to retain the vehicle, it will be returned to you from the salvage yard once the claims process is complete. Once a car is totaled you will still need to have it repaired and pass inspection. You will need to apply for a salvage or rebuilt title that identifies the car as having been a total loss. Many insurance companies will not cover a salvaged vehicle it’s challenging to accurately assess the true condition of the vehicle.

Please Note:This content is not intended to describe any specific coverage offered by MAPFRE Insurance. No coverage is provided, bound or guaranteed by this article. Available coverages, credits and discounts vary from state to state and are subject to eligibility criteria and policy terms/conditions, which will control in the event of conflict between this article and your insurance policy. For information about your policy, please review your individual policy contract and speak with your insurance representative.

MAPFRE Insurance® is a brand and service mark of MAPFRE U.S.A. Corp. and its affiliates, American Commerce Insurance CompanySM (Cal. COA 4928-8); Citation Insurance CompanySM; The Commerce Insurance CompanySM; Commerce West Insurance CompanySM (Cal. COA 1372-2); and MAPFRE Insurance CompanySM (Cal. COA 3039-5). Not all products available in all states.

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