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Travel Claims

Travel Claims

Make a claim on your travel insurance

Making a claim with MAPFRE Travel Insurance is easy. If you would like to start, download and complete a claims form from below. Don't forget to choose the claims form that is most relevant to the claim you wish to make:

Our claims forms are in PDF format and you will need to have Adobe Reader installed on your computer to view them. If your computer does not have Adobe Reader installed, you can download it free from here.

Claims FAQs

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You can start a claim by contacting us by phone or mailing us your claim form and supporting documents.

You should use the claim form pertaining to your reason for making a claim. i.e. if cancelling your trip for a covered reason then your corresponding claim form would be labeled “Trip Cancellation”.

Yes, you should keep all receipts, doctor’s notes, and any proper documents to submit with your claim forms to be reviewed. We will need copies of these in order to process your claim. A list of the required documents will be shown on your claim form.

Most claims are processed within 10 business days of receipt, providing we receive all the required information. Please note that due to the complexity of some claims, we may require additional information. Therefore, some claims may take longer than others to process and pay.

Late submission of documentation may cause a delay in processing your claim. Also, missing information on your claim form may cause a delay. Please be sure to complete all the required data on the claim form and submit all supporting documents to avoid any delays.

Claim Form Questions

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