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Benefits of Enrolling in Paperless With MAPFRE

MAPFRE Insurance is made for real life, and because real life is busy, we are dedicated to make managing your insurance as easy as possible. It is easier than ever to go Paperless, simplify, and support the environment.

Paperless means receiving an electronic version of your documents through your online MAPFRE account. This option also gives you the convenience of viewing your policy details, paying your bills, and setting up automatic payments.

Why go paperless?

When you opt to go Paperless, your bills and policy documents will all be delivered electronically. You can also avoid the hassle of sending your payments through the mail and remembering to pay your bill on time. Because all of your bills and policy documents will be in your MAPFRE customer account, you will receive an email notification when there are things to review so you don’t miss anything.

You won’t miss a thing with timely billing and notifications

Easily view and pay your bill online

24/7 access to policy documents which is faster and more secure than postal mail

Less paper reduces costs and is better for you and the environment

If you already have access to the MAPFRE customer account, all you need to do is enter your email and password. If you don’t have access yet, creating an account is easy! You will need your MAPFRE Policy Number and a few other pieces of personal information to get started.

Self-service options available in your MAPFRE customer account

Once you are logged into your account, you will be able to:

  • View your account and policy information
  • View your current bill
  • Download, view, and print policy documents
  • Report a claim
  • Pay your bill by credit or debit card

If you’re a driver in Massachusetts, other self-service options available to you include the ability to view coverages, view appraisals, and upload claim documents.

Flexible, safe, and secure payments

Once you sign up for Paperless, you can avoid late payments to your premium with MAPFRE’s safe and secure online payment methods:

Enroll in AutoPay (EFT) 


Electronic payments from your bank 

One-time electronic payment (Massachusetts only)

Help when you need it

We’re here if there’s something you ever need help with. You can also contact your independent agent or a customer service representative in your state to help you review or change your personal information and to ensure you have the right coverage to suit your individualized needs.

Frequently asked questions

Will I be notified when new policy documents are available?

You will receive email notifications when your new policy is ready, when you add an endorsement, when a payment is late, and if your policy has lapsed.

Can documents be easily printed from my online account?

Documents in your account can be easily viewed, downloaded, and printed using Adobe Acrobat Reader (PDF).

How long do documents stay in my account?

Documents will always stay in your account but will display by the most recent policy term.

Will my information be secure?

MAPFRE uses industry-standard encryption such as Secure Sockets Layer/Transport Layer Security (SSL/TLS) so that data between your device and MAPFRE servers is unreadable to unauthorized parties.

MAPFRE also uses industry standard authentication protocols like OAuth 2.0, coupled with stringent access controls, to verify the identity of users and prevent unauthorized access.

In addition, MAPFRE supports biometric authentication methods such as fingerprint recognition and facial recognition to safely verify the identity of users and reduce the reliance on traditional password-based authentication.

Please Note:This content is not intended to describe any specific coverage offered by MAPFRE Insurance. No coverage is provided, bound or guaranteed by this article. Available coverages, credits and discounts vary from state to state and are subject to eligibility criteria and policy terms/conditions, which will control in the event of conflict between this article and your insurance policy. For information about your policy, please review your individual policy contract and speak with your insurance representative.

MAPFRE Insurance® is a brand and service mark of MAPFRE U.S.A. Corp. and its affiliates, American Commerce Insurance CompanySM (Cal. COA 4928-8); Citation Insurance CompanySM; The Commerce Insurance CompanySM; Commerce West Insurance CompanySM (Cal. COA 1372-2); and MAPFRE Insurance CompanySM (Cal. COA 3039-5). Not all products available in all states.


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